UBL UK NetRemit
 

NetRemit FAQs

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  1. What is UBL UK NetRemit App?
    UBL UK NetRemit App is a remittance service of United Bank UK provided through an application (app) available on android mobile phones. This app provides consumers the ability to send money to Pakistan and Bangladesh using an android mobile phone.

  2. Does it cost to have UBL UK NetRemit App?
    No, this app can be downloaded free of charge.

  3. How can I get the App on my Mobile phone?
    This app can be downloaded via the Play Store/ App Store on your Android phones. Alternatively you can go to our NetRemit website on www.ubluknetremit.com using your android phone and download the application. This app can only be downloaded to Android phones currently.

  4. How do I send money using the UBL UK NetRemit App?
    A new user can register for NetRemit through the use of this app. Once the app has been downloaded instructions will be provided so that you can register.

    If you are already a registered user on NetRemit online, simply login to your account with existing unique username and password as you would on UBL UK NetRemit website. On the NetRemit App however it will ask you to enter your memorable word. This would have been selected and provided by you upon the initial registration of your NetRemit online account.

    Once you have registered and logged in you will be able to remit funds by entering your beneficiary information or choose from your existing beneficiaries. Choose the amount to be remitted, review your transaction for accuracy, and accept the Terms and Conditions before confirming.

  5. How does UBL UK NetRemit App work?
    Upon verification of your identity and with debit card approval, the transaction is confirmed and processed for delivery according to your instructions.

  6. Where can I send money from?
    You can send money from any Android mobile phone through this app that has internet access.

  7. Where can I send money to using UBL UK NetRemit?
    You can send money to any individuals in Pakistan and Bangladesh. You cannot send money to pay a bill.

  8. Can I send money to other than individuals?
    No. UBL UK NetRemit services are not for commercial remittances

  9. Can my beneficiary get funds in other than local currency?
    No. Beneficiary can only get funds in local currency i.e. Pakistan Rupees for beneficiary in Pakistan and Bangladeshi Taka for beneficiary in Bangladesh.

  10. How much can I send using UBL UK NetRemit or Mobile App?
    There is a single transaction limit of £20,000, but extra verification may be requested for amounts above a certain threshold. Proof of source of funds will additionally be required if your remittance is £20,000 or more in any 3 month period. You will be informed if extra information is needed and what documents are needed at the time.

  11. How much does it cost to send money using UBL UK Net Remittance?
    All remittances to Bangladesh are charged a fixed fee of £3.00

    Remittances to Pakistan are FREE if you are remitting more than £70, remittances below £70 will be charged a fee of £3.00.

  12. What currency is used?
    The currency accepted from you as the remitter is in Pound Sterling. The currency delivered to Pakistan is in the Pak Rupee equivalent and to Bangladesh in the Bangladeshi Taka equivalent.

  13. How does the beneficiary receive the money?
    For Bangladesh the beneficiary’s bank account, known through the details entered by you, will be credited and the beneficiary will be able to withdraw the money in their usual way.

    However, the beneficiary in Pakistan can also receive cash at UBL PK branch counter and funds can also be uploaded to beneficiary’s Pardes Card in addition to transferring funds direct into beneficiary’s bank account.

  14. When will the beneficiary receive the money?
    UBL UK aim to deliver funds within 24-48 hours. The 24-48 hours starts from the next working day once the remittance has been processed and may take longer to remote areas of Pakistan or Bangladesh.

    If your remittance has not reached your beneficiary within 48 hours please call 0800 218 22 66 and we will track the status of your remittance for you.

  15. How can I check the status of my remittance transaction using UBL UK NetRemit?
    You can check the status of your remittance by logging in to your account via the app or online (give website) and clicking on the ‘Track my Remittances’ icon on the application.

  16. How can I report a problem?
    If you are using UBL UK NetRemit App, you can either click the icon ‘Customer Feedback’ and advise us of any issues you may be having or you can visit our NetRemit website https://www.ubluknetremit.com/ and select the ‘Contact Us’ option. You can also alternatively directly contact us on the details below:

    Central Operations –Remittance Team
    391-393 Stratford Road
    Birmingham
    B11 4JZ
    Main: 0800 218 22 66
    E-mail: netremit@ubluk.com

    Please ensure that you quote your remittance tracking number in all correspondence to ensure we can assist you swiftly in resolving the problem.

  17. Why won’t my debit card process?
    Your address on NetRemit must match exactly with the address on your debit card statement and that is on file with your issuing bank. Our system will verify this address to protect you from card fraud – if the address does not match exactly, your order will not be processed.

    You may also contact to your bank if your details are correct but payment has not been authorised by your bank.

  18. What are verified by Visa and MasterCard Secure Code?
    As a Visa or MasterCard card holder, you have an option to sign up with Verified by Visa or MasterCard Secure Code, programs established by those companies to minimize and eliminate the risk of fraudulent use of card online. This offers card holders an extra layer of fraud protection by having you enter an additional password before an online transaction can be completed. By requiring this extra layer of security, UBL UK can better ensure that we do not process a transaction not initiated by you.

  19. Can I use my credit card as a means of payment?
    At present, UBL UK Net Remittance does not accept credit card payments.

  20. Is my debit card information safe?
    Yes. Your debit card information is secure. The on-line payment service we use is Sage Pay. Sage Pay is audited by an independent auditor on a regular basis to ensure that it complies with the latest security standards set out by Visa and MasterCard. Sage Pay asks your card issuer to authorise your transaction at the time you make payment. This is a completely secure process and they ensure that your details cannot be accessed by a third party. An acknowledgment is displayed when your payment is processed. If your card issuer does not authorise payment a message tells you authorisation has been denied. If you cannot correct any error you will need to arrange payment by an alternative method. Card issuers check for fraudulent payments. Therefore if you try to make a payment that does not correspond to your usual pattern of card use, your payment may be declined. If this happens you need to contact your card issuer for an explanation. We will not hold any of your card details on our system.

  21. What happens if I forget my login details?
    When you open the UBL UK NetRemit app on the main and subsequent screens you will see 3 options for forgotten details.

    1) Forgotten Your Email ID
    2) Forgotten Your Password
    3) Forgotten Your Memorable word.

    By selecting the appropriate option you will be given instructions to retrieve or reset your details.

  22. What hours is the UBL UK Net Remit service available?
    UBL UK Net Remit is available 24 hours a day, seven days a week (24/7). You can send money any time at your convenience.

  23. What restrictions are applicable when using UBL UK NetRemit to make a remittance transaction?
    United Bank UK and UBL UK NetRemit prohibit the use of its money remittance service to directly or indirectly fund illegal activities including but not limited to money laundering, support of terrorist activities, fraudulent sales, theft or solicitations. In compliance with UK regulations, we are required to gather additional information in certain transactions that meet the criteria of corresponding regulations. If you are contacted in order to gather additional information, your transaction may be delayed until all criteria have been satisfied.

  24. How do I change my remittance once the transaction has been submitted?
    If you realise that you have provided incorrect information with regards to your beneficiary details, or you wish to cancel the transaction, please contact UBL UK NetRemit support team as soon as possible on 0800 218 22 66. Any amendments to the original beneficiary details provided by you will incur a £10 charge, as will any cancellation of a transaction – whether or not the change or cancellation is successful. Please note that if the transaction has already been processed and sent to the beneficiary’s bank, we cannot guarantee the retrieval of funds or changes to the beneficiary details. .