UBL UK NetRemit
 

Frequent Questions & Answers

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  1. What is UBL UK NetRemit?
    UBL UK NetRemit is an online remittance service of United Bank UK. It provides consumers the ability to send money to Pakistan and Bangladesh using a UK issued sterling debit card.

  2. How do I send money online?
    A new user can register for a free account through the home page. If you are already a registered user, simply login to your account with your unique username and password. Enter your beneficiary information or choose from your existing beneficiaries. Choose the amount to be remitted, review your transaction for accuracy, and accept the Terms and Conditions before confirming.

  3. How does UBL UK NetRemit work?
    Upon verification of your identity and with debit card approval, the transaction is confirmed and processed for delivery according to your instructions.

  4. Where can I send money from?
    You can send money from any computer that has internet access and a web browser that supports 128-bit encryption.

  5. Where can I send money to?
    UBL UK NetRemit is available for delivery to banks throughout Pakistan and Bangladesh.

  6. How much can I send online?
    There is a single transaction limit of £20,000 when using UBL UK NetRemit, but according to our Terms and Conditions, extra verification may be requested for amounts above a certain threshold. Identification documents will be required if your remittance is £800 or more in any single or linked transaction in any 3 month period. Proof of source of funds will additionally be required if your remittance is £10,000 or more in any 3 month period.

  7. How much does it cost to send money using UBL UK NetRemit?
    All remittances to Bangladesh are charged a fixed fee of £3.00
    Remittances to Pakistan are FREE if you are remitting more than £65, remittances below £65 will be charged a fee of £3.00

  8. What currency is used?
    Currency accepted from the remitter is in Sterling. Currency delivered to Pakistan is in the Pak Rupee equivalent and to Bangladesh in the Bangladeshi Taka equivalent.

  9. How does the beneficiary receive the money?
    The beneficiary’s bank account, known through the details entered by the remitter, will be credited and the beneficiary will be able to withdraw the money in their usual way.

  10. When will the beneficiary receive the money?
    We aim to deliver funds within 24-48 hours. The 24-48 hours start from the next working day once the remittance has been processed and may take longer to remote areas of Pakistan or Bangladesh.
    If your remittance has not reached your beneficiary within 48 hours please call 0800 218 22 66 and we will track the status of your remittance for you.

  11. How can I check the status of my remittance transaction?
    You can check the status of your remittance by logging in to your account and clicking on the ‘Track my Remittances’ tab at the top of the page.

  12. How can I report a problem?
    You can either click the icon ‘Contact us’ and obtain the details for telephone and address, or choose to email us by clicking directly on our email address at the bottom of each page. Please ensure that you quote your tracking number in all correspondence to help ensure we can assist you swiftly in resolving the problem.

  13. Why won’t my debit card process?
    Your address must match exactly with the address on your debit card statement and that on file with your issuing bank. Our system will verify this address to protect you from card fraud – if the address does not match exactly, your order will not be processed to protect you from fraud.

  14. What are verified by Visa and MasterCard Secure Code?
    As a Visa or MasterCard card holder, you have an option to sign up with Verified by Visa or MasterCard Secure Code, programs established by those companies to minimize and eliminate the risk of fraudulent use online. This offers card holders an extra layer of fraud protection by having you enter an additional password before an online transaction can be completed. By requiring this extra layer of security, we can better ensure that we do not process a transaction not initiated by you.

  15. Can I use my credit card as a mode of payment?
    At present, UBL UK NetRemit does not accept credit card payments.

  16. Is my debit card information safe?
    Yes. Your debit card information is secure. The on-line payment service we use is Sage Pay. Sage Pay is audited by an independent auditor on a regular basis to ensure that it complies with the latest security standards set out by Visa and MasterCard. Sage Pay asks your card issuer to authorise your transaction at the time you make payment. This is a completely secure process and they ensure that your details cannot be accessed by a third party. An acknowledgment is displayed when your payment is processed. If your card issuer does not authorise payment a message tells you authorisation has been denied. If you cannot correct any error you will need to arrange payment by an alternative method. Card issuers check for fraudulent payments. Therefore if you try to make a payment that does not correspond to your usual pattern of card use, your payment may be declined. If this happens you need to contact your card issuer for an explanation. We will not hold any of your card details on our system.

  17. What happens if I forget my login details?
    On the home page, click either ‘Forgotten your customer email ID’ or ‘Forgotten your password’. Once you have provided the required information and answered the security question, your forgotten email ID will be displayed on screen or your forgotten password will be emailed to you at the email address you have registered.

  18. What hours is the online remittances service available?
    UBL UK NetRemit is available 24 hours a day, seven days a week (24/7). Transactions are processed from 9.00 am to 5.00 pm Mondays to Friday (GMT) except during UK public holidays.

  19. What restrictions are applicable when using UBL UK NetRemit to make a remittance transaction?
    United Bank UK and UBL UK NetRemit prohibit the use of its money remittance service to directly or indirectly fund illegal activities including but not limited to money laundering, support of terrorist activities, fraudulent sales, theft or solicitations. In compliance with UK regulations, we are required to gather additional information in certain transactions that meet the criteria of corresponding regulations. If you are contacted in order to gather additional information, your transaction may be delayed until all criteria have been satisfied.

  20. How do I change my remittance once the transaction has been submitted?
    If you realise that you have provided incorrect information with regards to your beneficiary details, or you wish to cancel the transaction, please contact UBL UK NetRemit as soon as possible. Any amendments to the original beneficiary details provided by you will incur a £10 charge, as will any cancellation of a transaction. Please note that if the transaction has already been processed and sent to the beneficiary’s bank, we cannot guarantee the retrieval of funds.